Terms and Conditions

BURIL MARROQUINERÍA introduces this website to their customer so they can be able to make purchases online, by accessing the website you are accepting its terms and conditions. BURIL reserves the right to update or modify the terms and conditions without prior notice, which take effect from the moment of the publication. Therefore, it is recommended to consult them each time you enter the website.

All the content in the www.buril.com.co website such as images, site design, illustrations, graphics, among others, are property of BURIL MARROQUINERÍA, commercial establishment duly registered in the Cali Chamber of Commerce, identified with the Mercantile Registration No. 966555.

    1. Definitions
  1. BURIL: it will be understood as BURIL MARROQUINERÍA, they may be used interchangeably.
  2. Site: it will be understood as a synonymous of web and website. It can be used interchangeably along with www.buril.com.co
  3. User: any person who enters the website, whether registered or not, will be considered a user.
  4. Account: this will be the personal account assigned to users who successfully complete the registration process. To access it they will be granted with a username and a personal access key that will be chosen by the user.
    1. Notifications and communications

All notifications and/or communications to be made by the use of the site under these General Terms and Conditions shall be made in writing, as follows:

-(i) to the User: through e-mail, to the email account entered by the user, or through a physical letter, to the address declared on the registration form.

-(ii) to BURIL MARROQUINERÍA: using the following link servicioalcliente@buril.com.co or to their legal address CRA 4 OESTE TRANS 16- 22 EL MAMEYAL – CALI COLOMBIA

-(iii) Customer Service Phone +57 315- 485-2605

    1. Acceptance and knowledge of the Terms and Conditions

These Terms and Conditions govern access and use of the site. They are applied and understood to be incorporated into all purchases and activities made through the Site. It is recommended to read carefully the Terms and Conditions here. If you do not agree to the Terms and Conditions, you must refrain from using the Site and/or the services-products offered by the website.

By accessing, browsing or using this website, you acknowledge that you have read, understood, and agree to comply with all conditions and terms provided herein. If you purchase any product through this website, it is understood that these terms and conditions have been accepted in its entirety.

    1. Modification of the Terms and Conditions

These Terms and Conditions may be replaced or modified at any time, without notice from BURIL. Notwithstanding the above, for those ongoing transactions that have started prior to such modifications, the conditions in force at the time of their concertation will survive, unless the new modifications introduced are more convenient for the User.

In case of modifications, BURIL MARROQUINERIA will publish on their website for a reasonable time, a notice alerting Users to these changes. Also, Users are responsible for reading these Terms and Conditions each time they enter the Site to verify the terms in force.

    1. Exclusion of Liability and Interruption of Service

The content of the Website is of general nature and has a purely informative purpose, without fully guaranteeing access to all content, or its validity or timeliness, suitability or usefulness for a specific purpose.

BURIL MARROQUINERÍA reserves the right to interrupt, suspend or modify at any time the services offered on this Site, whether permanently or temporarily. The user will not be required to conform, nor will prior notice be required. Likewise, BURIL MARROQUINERÍA does not guarantee access or permanent use of the Site, as it may be interrupted by technical reasons outside BURIL MARROQUINERIA.

However, the above, if the suspension or interruption mentioned above is not due to reasons of important reasons or fortuitous case, BURIL MARROQUINERIA undertakes to perform the services that were pending at the time of the suspension or interruption of the Site.

As the technical means available nowadays do not guarantee the absolute lack of interference of the action of third parties on sites published on the Internet, BURIL MARROQUINERÍA  does not guarantee the accuracy or veracity of all or part of the information contained on the site, nor its updating, or that such information has been altered or modified in whole or in part, after being included on the site, or any other aspect or characteristic of the information provided through the site or through the links eventually included therein.

BURIL MARROQUINERÍA will not be liable for any damages that may be caused through the use of the information provided through the service.

BURIL MARROQUINERÍA excludes, to the extent permitted by the applicable legislation in the Republic of Colombia, any liability for damages of any kind arising from the impossibility of access to the Website or the lack of veracity, accuracy, and/or timeliness of the contents, as well as the existence of defects of all kinds in the content transmitted, disseminated, stored, made available to those accessed through the Website or the services offered in a traditional way or by electronic means (online).

BURIL MARROQUINERÍA. cannot guarantee that the Site is free of viruses, worms or any other element that may damage or alter the normal functioning of a computer equipment/Tablet/electronic device. It is the User’s sole responsibility and exclusive obligation to have the appropriate tools to detect, disinfect and/or prevent any type of elements and/or possible damages of this nature.

BURIL MARROQUINERIA. is not responsible for any damage that may occur on the computer equipment of Users or third parties as a result of the navigation of this Site.

    1. Registration on the Site

Users can freely browse the Site, however, if they want to have their own profile or receive our newsletters they must register, for which the procedure described below must be completed. This registration is free of charge and the user may stop receiving emails at any time.

It is mandatory that the User fills all the fields of the form with valid and true data, accurately. For the proper functioning of the system, it is necessary for Users to keep their data up to date.

BURIL MARROQUINERÍA is not responsible for the veracity or certainty of the data provided by Users. Likewise, BURIL MARROQUINERÍA reserves the right to temporarily or definitively suspend Users in case of violation of the Terms and Conditions, as well as to reject requests.

By registering, Users will access their Personal Account (User). If someone forget the key, it can be replaced with a new one. For this, by clicking on the corresponding option, the system will send a temporary key confidentially to the registered email site, with which the account can be accessed. However, we recommend that you change it to a new one when you log in.

BURIL undertakes to maintain the confidentiality of the data provided by Users for registration, Likewise, Users undertake to maintain the confidentiality of their name and access key, as it is personal and non-transferable.

In accordance with the above paragraph, Users are responsible for the use of their key and should bear in mind that, if other persons have or may have access to the e-mail account entered as their own in the registration form in the future, they may also request the change of the access key.

It is the User’s sole obligation to take appropriate measures to prevent this from happening. The User agrees to immediately notify BURIL MARROQUINERÍA of any unauthorized use of his/her User Account, and to keep them excluded in the event that this causes any damage to the Company or third parties.

    1. Capacity

To use the services of the Site, you must have legal capacity to contract. Those who lack it, who have been suspended or disabled, or minors will not be able to access the services. Parents, guardians or guardians of minors or incapable who use the Site shall be liable for such use, including any charges, billing or damage arising therefrom.

    1. Personal Data Processing and Security

To create their own account, Users must provide some personal data, such as, first and last name, address, e-mail account, ID. The proper functioning of the account requires that the account be true and accurate. The data collected by the corresponding forms will be incorporated into the General Customer Base of BURIL MARROQUINERÍA in accordance with article 15 of the Political Constitution, Law 1581 of the year 2012, Decree 1377 of the year 2013 and other concordant rules. Notwithstanding the above, the User performs the consignment of this data at his own risk because the Internet is not an invulnerable mean.

When data and numbers corresponding to credit cards are entered, they are encrypted, thus ensuring that they are kept in complete confidential and cannot be seen by other people, these accesses operate under the payment gateway mode. Likewise, Users will have the right to access, update and rectify the data entered when they want to the Site or by communicating through the means provided for this purpose in the section entitled Notifications and Communications indicated in this document. If the deletion or deletion of the data is requested, it will mean that it will cease to be a user of the system and must be made by written request addressed to BURIL MARROQUINERÍA to the address indicated for Notifications.

BURIL MARROQUINERIA guarantees its Users that it will use the data within the guidelines established in article 15 of the Political Constitution, Law 1581 of the year 2012, Decree 1377 of the year 2013 and other concordant rules.

In the event that the User’s personal data are required by legal, administrative or judicial means, BURIL MARROQUINERÍA will be obliged to disclose them to the requesting authority. To the extent permitted by legislation and procedural rules, BURIL MARROQUINERÍA will inform Users about these requirements.

By registering on the Site and being part of the General Customer Base, Users agree that BURIL MARROQUINERÍA will contact them by telephone or electronic mail to send advertising information and information about offers and promotions.

In the event that Users do not wish to be contacted for these purposes, they may express it to BURIL MARROQUINERÍA, who will proceed to interrupt this type of communications in the shortest time possible.

Users will be liable for all damages generated to BURIL MARROQUINERÍA for and provision of false or inaccurate data.

    1. Suggestions and comments

All suggestions and comments made by the User may be taken into account, implemented or adapted by BURIL MARROQUINERÍA without generating any right in favor of such User.

    1. Cookies

The Site may use a tracking system by means of “cookies”, so that access to information, when moving from page to page, is done more quickly. It also helps in some cases to identify Users, without having to ask them for the access key over and over again. These cookies are small files sent by the visited page and hosted on the computer’s hard drive, taking up little space.

Users are made known that using their browser options they may limit or restrict according to their will, the hosting of these “cookies”, although it is inadvisable to restrict them completely. The system may collect information about your preferences and interests. In the event of this, the information will be used exclusively for statistical purposes to improve the services provided on the Site. BURIL MARROQUINERÍA will apply, to the greatest extent possible, procedures for dissociating information so that data subjects are unidentifiable.

    1. Availability and price of the products offered:

Before purchasing, the User must take into account that the selected products may not be in stock. All purchases are subject to availability. www.buril.com.co only operates via the Internet. For this reason, it may be the case that, as much as possible, the purchase of the product on the Site may not be stocked, for a matter of inventory movement.

In the event that the selected products are exhausted or delayed for delivery, BURIL MARROQUINERÍA will contact the User and invite him/her to choose one of the following options:

  1. Continue waiting for delivery of the chosen product (in case of delay).
  2. Cancellation of the purchase and return of the money by the same means of payment used for the purchase.
  3. Decide for an alternative product offered by BURIL MARROQUINERÍA for the particular case.
  4. When the User chooses to cancel the purchase, the money paid will be refunded according to the means of payment chosen at the time of purchase.

In the event that the User opts for the alternative product offered by BURIL MARROQUINERÍA, it must contain characteristics equal or greater. In no case will the User be asked to pay additional sums or take care of the differences, unless the alternative product offered by BURIL MARROQUINERÍA and chosen by the User is of widely superior and costly characteristics than the originally requested by the User.

It is important that for the situations referred to in the numerals described above, the User will have a period of ten (10) calendar days to choose one of the options mentioned. In case the User is silent about it, BURIL MARROQUINERÍA presumes that he has opted for the cancellation of the purchase, and will proceed to the return of the money paid, by the means of the original payment.

    1. Money refund

In the cases mentioned in the previous point where the User has opted for the refund of the money paid, the user must take into account that the withdrawal may take some time, due to deadlines and administrative issues, which will not exceed 30 calendar days from the time the right is exercised.

In cases of refund via bank deposit, the bank account must have the name of the Subject of the User Account from which the transaction was made.

In the event that the bank account holder does not match the Subject of the user account, the express authorization of the owner of the User Account will be required as an indispensable condition prior to the deposit.

Legal withdrawal:

In accordance with the Consumer Statute, the User may exercise the right of withdrawal of the product purchased in accordance with the provisions of Article 47 of Law 1480 of 2011, provided that its nature and the condition of the good and its packaging is the same in which it was received.

For the above, the following budgets must be met:

  • The user must return the product using the same means and under the same conditions in which the product was received, without having been used, and with the original packaging.
  • Transportation costs and other costs involving the return of the property will be covered by the user
  • Likewise, if the product(s) have any manufacturing defect, have suffered breakage or deterioration in transit, or are wrongly dispatched, the User must contact the Customer Service Center within the period mentioned above, so that BURIL MARROQUINERÍA  proceeds, as appropriate, to manage the re-dispatch of the purchase, or move on to withdraw the order.
  • The products must not have been used, and must be in the same condition as they were received, with their packaging and labels.

Payments refund (Decree 587 of 2016):

To request the money refund that was paid on a purchase made through www.buril.com.co, in accordance with current regulations, the application must meet the following requirements:

  1. It must be a purchase made through www.buril.com.co
  2. The causal reason being alleged must be indicated in the payment reversal request. These grounds are taxable and were established in that decree. They are:

– When you have been the victim of fraud. NOTE: It is important to note that in case of fraud through the user’s financial product, the claim must be made to the financial institution, who will be responsible for payment refund.

– When it corresponds to an operation you have not requested.

– When you have not received the product purchased in the indicated time.

– When the product you received is not the one you purchased, or does not comply with the information about it.

– When the product you received is defective.

  1. It is necessary to clearly indicate what value is requested to be refund (must correspond to the price of the product) and the bank account, credit card or means of payment to which the purchase was charged.
  2. The claim can be filed via customer service email or at customer service line 315-485-2605.
  3. It must be performed within five (5) business days of the operation.
  4. The product must be returned in exactly the same conditions in which it was received and shipping costs must be borne by the person making the claim unless the product is returned by warranty
  5. The application maybe submitted by the Subject of the payment method.
  6. The payment rollback request applies as long as the purchase payment has been generated in an electronic medium. Example: Debit and credit cards.
    1. Validity of Promotions:

In the event that offers and promotions of products are made, they will be valid for purchases made from the date of start of the same, until the end of the offer. The terms and conditions thereof will be communicated on the Site, and will always be subject to the existence in stock of the products offered.

    1. Currency

All prices on the Site are expressed in Colombian pesos, currency of legal course of Colombia.

    1. Payment methods

The payment methods available are:

  1. Debit Card – PSE- Payment Gateway
  2. Visa, Diners, Mastercard and American Express credit cards in quotas, as indicated on the Site. Confirmation of the purchase by credit card will be subject to the authorization of the issuer.
    1. Shipping of products within the country / Delivery time

Deliveries will be made at the address indicated by the User. The validity of it is User sole responsibility. Delivery time depends on product availability, shipping time and payment method approval. The days indicated are estimated. Shipments are made throughout Colombia, without exception, through nationally certified courier companies.

When making a purchase, the User receives in his/her email box a confirmation that the order has been accepted, along with an order number. To ensure maximum efficiency in deliveries, these are made by specialized companies.

Approval time varies depending on the payment method. In the case of credit cards, the User must verify that the data provided for authorization is correct.

Shipping time varies depending on the city where the recipient is located. For shipments in the main cities of the center of the country the delivery time will be 2 to 3 business days. For shipments within the main cities of the Atlantic Coast the delivery time will be 5 to 6 business days. Shipments to cities in special areas can take up to 7 business days.

The products will be delivered from Monday to Friday, between 9:00 a.m. and 18:00 hours, with the exception of national holidays. Users may not choose either the time or day on which the purchased products(s) will be delivered. In any case, suggestions can be made in the field of observations at the time of the purchase, which will be subject to the circuit of the company that is responsible for sending the products.

    1. Shipping costs

The User will be clearly informed of the shipping costs before making the purchase.

Costs and policies are subject to change without notice, we have the service of certified courier companies nationwide.

These costs are calculated based on the total weight and/or total volume of the shipment, and also depend on the area of the delivery address.

    1. Delivery Address

The address where the product will be delivered will be the one indicated by the User. It may not match your home address. It is the User’s responsibility to carefully complete and review the information related to the delivery, so that the shipment of the purchase is done effectively and on time.

    1. Cancellation of purchase orders

Without prejudice to the above, the User may cancel an order, provided that it has not yet been dispatched.

For this you must contact BURIL MARROQUINERÍA within 24 hours of making the purchase by sending a request to info@buril.com.co

If the cancellation of the purchase is complete, you may be left with credit to make the purchase of another product. The User acknowledges that, in this case, BURIL MARROQUINERÍA must make another shipment, which is why he must charge the user the costs incurred by this modification.

    1. Prohibitions

Users are strongly prohibited from:

  1. Send files or any type of information whose content is illegal, obscene, abusive, defamatory, libelous or contrary to good customs;
  2. Send files that contain viruses or any other feature capable of damaging the operation of a computer, whether from the Site or the system;
  3. Use the Site to violate any current rule;
  4. Register under false data and make a purchase.
  5. Provide false data at any other time when any other information or personal data is required of you;
  6. Offer products or services;
  7. Use automatic or manual programs, software or appliances to monitor or copy information or any content on the Site without the prior consent of BURIL MARROQUINERÍA
    1. Statements

BURIL MARROQUINERÍA is not responsible for the veracity of the information incorporated into the Site by third parties. Nor is it responsible as soon as it has been reproduced or communicated directly by the Users of the Site without verification by BURIL MARROQUINERÍA.

If any User is affected by the information referred to in the previous paragraph, he/she must inform BURIL MARROQUINERÍA, by the means indicated in Notification and Communications, in order to proceed with its deletion.

    1. Intellectual Property

All rights of this Site are reserved and owned by BURIL MARROQUINERÍA. The content of this Site, including, but not limited to text, logos, graphics, and all design in general, as well as its database and software, is owned by BURIL MARROQUINERÍA or entitled to use it under licenses of use granted.

If the User considers that the Site violates in any way against intellectual property rights of third parties, he/she may notify BURIL MARROQUINERÍA at the address indicated in these Terms and Conditions, accompanying all the necessary information and documentation to support the aforementioned consideration.

    1. Advertisements and links

When the User clicks on advertisements or third-party links and enters other sites that do not belong to BURIL MARROQUINERÍA will be subject to the terms and conditions of such sites. The User shall carefully read its access and use policies.

BURIL MARROQUINERÍA does not guarantee the legality, timeliness, quality or usefulness of the contents, operations and information that are communicated, reproduced and/or performed on linked third-party sites or the absence of harmfulness of such content or services, so the User exempts from all liability to BURIL MARROQUINERÍA for the contents included in the aforementioned sites or the services that are provided or promoted.

    1. Applicable law

These Terms and Conditions are governed without exception and in all its points by the Colombian regulations in force in this matter and will be interpreted in accordance with them.

In the event of any difference, disagreement or conflict arising from the interpretation, validity, scope and/or application of these Terms and Conditions, Users will contact BURIL MARROQUINERÍA reliable and bearing in mind what is stated in Notifications and Communications, sending their complaint or complaints, so that the parties try to reach an agreement.

The non-applicability of any of the conditions of use referred to herein by being in contravention of applicable law, will not invalidate the other conditions, which will survive without those.